SAHAL

• Give the salesman the amount you wish to deposit.
• Provide your mobile number.
• Both of you will receive an SMS from Sahal Service confirming the transaction

• Confirm the Store has sufficient funds for your transaction.
• Dial *888# then press OK
• Enter your PIN number(4 digit key)
• Select ‘Withdrawal’
• Enter the Store number, then the amount you wish to withdraw.
• You will receive a screen with the above transaction details. Confirm they are correct then Press OK.
• You will receive an SMS confirming the transaction.
• The Store person will then give you the cash and request you to sign a Log book which is a record of Sahal transactions done in that store.

• From the dial pad click *884*account number*amount#
• Confirm the merchant name and insert your PIN.
• Receive confirmation message with transaction ID.

• Ensure you have sufficient funds in your Sahal account to cover the amount you are paying.
• Dial *888# then press OK
• Enter your PIN number(4 digit key)
• Select ‘Pay Bill’ from your Sahal menu
• Enter ‘business number’ of the company you are paying to*
• Enter the ‘account number’ of the bill you wish to pay for*
• Enter the amount you wish to pay (between US$ 1 – US$ 2,000)
• Enter your Sahal PIN
• Confirm details are correct and press OK

• Dial *888# then press OK
• Enter your PIN number(4 digit key)
• Select ‘Buy airtime
• Select whether you want to top up on yourself or another subscriber.
• Enter mobile phone number of the phone you are buying airtime for.
• Enter amount of airtime you wish to buy.
• Confirm the details when you make sure that the transaction is correct, then press OK.
• You will receive a confirmation SMS from Sahal.

• Dial *881#
• Enter PIN
• Wait for SMS confirmation with your balance amount.

• Dial *888# then press OK
• Select show balance
• Enter your secret PIN
• Wait for SMS confirmation message with your balance amount.

FAQs

• What is SAHAL?
  • SAHAL is a brand name for Golis’s Mobile Money service. The service was launched in 2009 in Somalia.
• How can I be SAHAL customer?
  • First you need to be Golis customer, then you need to open SAHAL account at Golis centers.

• What is the benefit of SAHAL service?

SAHAL customers can access a wide range of services, 24h a day, 365 days a year. These services save time and money and are delivered in real time. Customer can undertake some or all of the following transactions:

• Send money to another SAHAL customer
• Pay bills (e.g. telephone, electricity, water, TV…)
• Top up airtime
• Pay for goods with merchants and other providers
• Withdraw money at SAHAL counters
• Receive money from SAHAL customer
• Transfer money to/from bank

• What are the requirements for opening SAHAL account?
  • Registration requirements for each account type is different. Also some accounts are categorized into levels. You can visit Golis counters and ask registration requirement document?
• How can I deposit or withdraw money from my account?
  • To Deposit Money
    • Go to SAHAL counter
    • Give cash amount you need to deposit
    • As counter staff, deposits your account, you will receive instant message of amount deposited. Also you must check your balance while you are at counter.
  • To withdraw money
    • Go to SAHAL counter
    • From SAHAL menu in your account, select agent number, amount and give comfirmation.
      • Counter staff will accept your request and you will receive electronic message about transaction made.
      • As counter staff gives cash, check that cash equals amount withdrawn from your account.

• What happens to my SAHAL account if I lose my SIM?

If a customer loses his/her phone or SIM card, the funds in his/her M-Pesa account remain secure, and cannot be accessed without the secret PIN code. M-Pesa will restore these funds after providing a new SIM card and resetting the mobile phone account.

• What happens to may SAHAL account if I enter wrong PIN repeatedly?
  • If you enter wrong PIN to your account, more than five times a time, system blacklists your account and blocks. If you remember your PIN later on, you can call hotline numbers of the company (121). To re-generate new PIN you need to visit your closest Golis service center.

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